2049 Chinese

The 20K Word Road to
Mandarin Proficiency

Chapter 2.5: Hotel Check-In and Accommodation

The Situation

In a hotel overlooking 杭州西湖 (West Lake, Hangzhou | Hángzhōu Xīhú), a guest approaches the reception desk to 续住 (extend his stay | xùzhù). They ask for 无烟房 (non-smoking rooms | wúyān fáng) and inquire about 行李寄存 (luggage storage | xínglǐ jìcún) services. The friendly 服务员 (attendant | fúwùyuán) provides information about the 环境友好 (eco-friendly | huánjìng yǒuhǎo) amenities, including the 空气净化器 (air purifier | kōngqì jìnghuàqì).

The guest is pleased to learn that 自助早餐 (breakfast buffet | zìzhù zǎocān), 健身房 (gym | jiànshēn fáng), 温泉 (hot springs | wēnquán), and 观光咨询 (sightseeing information | guānguāng zīxún) are available. They also inquire about 叫醒服务 (wake-up call service | jiàoxǐng fúwù) and 无障碍设施 (accessible facilities | wú zhàng'ài shèshī) for a friend. After learning about a minor problem, the guest decides to 投诉 (complain | tóusù) and request 换房 (room change | huànfáng).

The hotel offers 外币兑换 (foreign currency exchange | wàibì duìhuàn), 宽带 (broadband | kuāndài) Internet, 电脑出租 (computer rental | diànnǎo chūzū), and 礼宾服务 (concierge service | lǐbīn fúwù). The guest plans to use the 会议室 (meeting room | huìyìshì) for a small conference and is pleased with the transparent 房价 (room rate | fángjià) including 增值税 (sales tax | zēngzhí shuì).

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The Sentences

续住

由于行程变更，我请求酒店续住两晚。

Yóuyú xíngchéng biàngēng, wǒ qǐngqiú jiǔdiàn xù zhù liǎng wǎn.

Due to a change in itinerary, I requested the hotel to extend my stay for two more nights.

退款

酒店因故障无法提供房间，同意退款。

Jiǔdiàn yīn gùzhàng wúfǎ tígōng fángjiān, tóngyì tuì kuǎn.

The hotel was unable to provide a room due to a malfunction and agreed to a refund.

无烟房

我特别要求预订无烟房。

Wǒ tèbié yāoqiú yùdìng wú yān fáng.

I specifically requested a non-smoking room reservation.

行李寄存

退房后，我在前台寄存了行李。

Tuì fáng hòu, wǒ zài qiántái jìcúnle xínglǐ.

After checking out, I stored my luggage at the front desk.

紧急出口

请记住紧急出口的位置以确保安全。

Qǐng jì zhù jǐnjí chūkǒu de wèizhì yǐ quèbǎo ānquán.

Please remember the location of the emergency exits for your safety.

环境友好

这家酒店以其环境友好的设施而闻名。

Zhè jiā jiǔdiàn yǐ qí huánjìng yǒuhǎo de shèshī ér wénmíng.

This hotel is known for its environmentally friendly facilities.

服务员

服务员帮助我搬运行李到房间。

Fúwùyuán bāngzhù wǒ bānyùn xínglǐ dào fángjiān.

The attendant helped me carry my luggage to my room.

自助早餐

酒店提供丰富的自助早餐选项。

Jiǔdiàn tígōng fēngfù de zìzhù zǎocān xuǎnxiàng.

The hotel offers an extensive breakfast buffet option.

健身房

我每天早上都去酒店的健身房锻炼。

Wǒ měitiān zǎoshang dōu qù jiǔdiàn de jiànshēnfáng duànliàn.

I went to the hotel’s gym every morning to work out.

温泉

酒店附近有一个非常受欢迎的温泉。

Jiǔdiàn fùjìn yǒu yígè fēicháng shòu huānyíng de wēnquán.

There is a very popular spa near the hotel.

房价

房价包括所有服务费和税费。

Fángjià bāokuò suǒyǒu fúwù fèi hé shuì fèi.

The room rate includes all service charges and taxes.

联络

如有任何问题，请与酒店前台联络。

Rú yǒu rènhé wèntí, qǐng yǔ jiǔdiàn qiántái liánluò.

Please contact the front desk of the hotel if you have any questions.

投诉

对服务不满意时，我向酒店提出了投诉。

Duì fúwù bù mǎnyì shí, wǒ xiàng jiǔdiàn tíchūle tóusù.

I lodged a complaint with the hotel when I was not satisfied with the service.

换房

由于噪音问题，我要求换房。

Yóuyú zàoyīn wèntí, wǒ yāoqiú huàn fáng.

I asked for a room change due to noise issues.

空气净化器

房间里配备了现代化的空气净化器。

Fángjiān lǐ pèibèile xiàndàihuà de kōngqì jìnghuà qì.

The room was equipped with modern air purifier.

观光咨询

前台提供了很多有用的观光咨询。

Qiántái tígōngle hěnduō yǒuyòng de guānguāng zīxún.

The front desk provided a lot of useful advice on sightseeing.

叫醒服务

我要求前台提供早晨叫醒服务。

Wǒ yāoqiú qiántái tígōng zǎochén jiào xǐng fúwù.

I requested the front desk to provide morning wake up call service.

无障碍设施

酒店提供无障碍设施，方便残疾人士。

Jiǔdiàn tígōng wú zhàng'ài shèshī, fāngbiàn cánjí rénshì.

The hotel provides accessible facilities for the disabled.

增值税

所有价格均已包含增值税。

Suǒyǒu jiàgé jūn yǐ bāohán zēngzhí shuì.

All prices are inclusive of VAT.

会议室

我们在酒店的会议室举行了一个研讨会。

Wǒmen zài jiǔdiàn de huìyì shì jǔxíngle yígè yántǎo huì.

We held a seminar in the conference room of the hotel.

礼宾服务

礼宾服务帮助我安排了市区观光。

Lǐbīn fúwù bāngzhù wǒ ānpáile shì qū guānguāng.

The concierge helped me to arrange a city tour.

宽带

房间提供高速宽带互联网接入。

Fángjiān tígōng gāosù kuāndài hùliánwǎng jiē rù.

High speed broadband internet access is available in the room.

电脑出租

酒店提供电脑出租服务，方便商务旅客。

Jiǔdiàn tígōng diànnǎo chūzū fúwù, fāngbiàn shāngwù lǚkè.

The hotel offers computer rental service for the convenience of business travelers.

外币兑换

前台提供外币兑换服务。

Qiántái tígōng wàibì duìhuàn fúwù.

Foreign currency exchange service is available at the front desk.

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The Words

续住

xù zhù

extend stay

退款

tuì kuǎn

refund

无烟房

wú yān fáng

non-smoking room

行李寄存

xínglǐ jìcún

luggage storage

紧急出口

jǐnjí chūkǒu

emergency exit

环境友好

huánjìng yǒuhǎo

eco-friendly

服务员

fúwùyuán

attendant

自助早餐

zìzhù zǎocān

buffet breakfast

健身房

jiànshēnfáng

gym

温泉

wēnquán

hot spring

房价

fángjià

room rate

联络

liánluò

contact

投诉

tóusù

complaint

换房

huàn fáng

change room

空气净化器

kōngqì jìnghuà qì

air purifier

观光咨询

guānguāng zīxún

tourist information

叫醒服务

jiào xǐng fúwù

wake-up call

无障碍设施

wú zhàng’ài shèshī

accessible facilities

增值税

zēngzhí shuì

value-added tax

会议室

huìyì shì

conference room

礼宾服务

lǐbīn fúwù

concierge service

宽带

kuāndài

broadband

电脑出租

diànnǎo chūzū

computer rental

外币兑换

wàibì duìhuàn

foreign currency exchange

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