De situatie (Engels)

In a hotel overlooking 杭州西湖 (West Lake, Hangzhou | Hángzhōu Xīhú), a guest approaches the reception desk to 续住 (extend his stay | xùzhù). They ask for 无烟房 (non-smoking rooms | wúyān fáng) and inquire about 行李寄存 (luggage storage | xínglǐ jìcún) services. The friendly 服务员 (attendant | fúwùyuán) provides information about the 环境友好 (eco-friendly | huánjìng yǒuhǎo) amenities, including the 空气净化器 (air purifier | kōngqì jìnghuàqì).

The guest is pleased to learn that 自助早餐 (breakfast buffet | zìzhù zǎocān), 健身房 (gym | jiànshēn fáng), 温泉 (hot springs | wēnquán), and 观光咨询 (sightseeing information | guānguāng zīxún) are available. They also inquire about 叫醒服务 (wake-up call service | jiàoxǐng fúwù) and 无障碍设施 (accessible facilities | wú zhàng'ài shèshī) for a friend. After learning about a minor problem, the guest decides to 投诉 (complain | tóusù) and request 换房 (room change | huànfáng).

The hotel offers 外币兑换 (foreign currency exchange | wàibì duìhuàn), 宽带 (broadband | kuāndài) Internet, 电脑出租 (computer rental | diànnǎo chūzū), and 礼宾服务 (concierge service | lǐbīn fúwù). The guest plans to use the 会议室 (meeting room | huìyìshì) for a small conference and is pleased with the transparent 房价 (room rate | fángjià) including 增值税 (sales tax | zēngzhí shuì).