To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. See our privacy policy.
In a hotel overlooking 杭州西湖 (West Lake, Hangzhou | Hángzhōu Xīhú), a guest approaches the reception desk to 续住 (extend his stay | xùzhù). They ask for 无烟房 (non-smoking rooms | wúyān fáng) and inquire about 行李寄存 (luggage storage | xínglǐ jìcún) services. The friendly 服务员 (attendant | fúwùyuán) provides information about the 环境友好 (eco-friendly | huánjìng yǒuhǎo) amenities, including the 空气净化器 (air purifier | kōngqì jìnghuàqì).
The guest is pleased to learn that 自助早餐 (breakfast buffet | zìzhù zǎocān), 健身房 (gym | jiànshēn fáng), 温泉 (hot springs | wēnquán), and 观光咨询 (sightseeing information | guānguāng zīxún) are available. They also inquire about 叫醒服务 (wake-up call service | jiàoxǐng fúwù) and 无障碍设施 (accessible facilities | wú zhàng'ài shèshī) for a friend. After learning about a minor problem, the guest decides to 投诉 (complain | tóusù) and request 换房 (room change | huànfáng).
The hotel offers 外币兑换 (foreign currency exchange | wàibì duìhuàn), 宽带 (broadband | kuāndài) Internet, 电脑出租 (computer rental | diànnǎo chūzū), and 礼宾服务 (concierge service | lǐbīn fúwù). The guest plans to use the 会议室 (meeting room | huìyìshì) for a small conference and is pleased with the transparent 房价 (room rate | fángjià) including 增值税 (sales tax | zēngzhí shuì).
